

Return policy
At Samba Roots, we want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help.
Returns:
- Eligibility: You have 7 days from the date of purchase to return any unused, unopened, and undamaged item for a full refund or exchange.
- Process: To initiate a return, please contact our customer support team at contact@sambaroots.com. We will provide you with a return authorization and instructions on how to return the item.
- Refunds: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within 7-10 business days to your original method of payment.
Exchanges: If you received a damaged or defective product, please contact us within 7 days of receiving your order. We will arrange for a replacement to be sent to you at no additional cost.
Return Shipping:
- If the return is due to an error on our part (e.g., wrong or defective item), we will cover the cost of return shipping.
- For all other returns, the customer is responsible for return shipping costs.
Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns of products that have been opened or used.
Contact Us: If you have any questions about our shipping and return policies, please don’t hesitate to reach out to us at contact@sambaroots.com.
Shipping policy
At Samba Roots, we strive to ensure that your order reaches you promptly and in perfect condition.
Shipping Rates & Delivery Times:
- Royal Fleet Delivery (1-3 Business Days): Free
- Prestige Courier (Next Business Day): £3.99
- International Shipping: Shipping rates and delivery times vary by destination and will be calculated at checkout.
Order Processing:
- All orders are processed within 1-2 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
Tracking Your Order: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package until it arrives at your doorstep.
Shipping Delays: While we do our best to meet the estimated delivery times, delays may occasionally occur due to factors beyond our control (e.g., weather conditions, carrier delays). If your order is delayed, we will notify you promptly.