Shipping policy

 

At Samba Roots, we strive to ensure that your order reaches you promptly and in perfect condition.

 

Shipping Rates & Delivery Times:

• Royal Fleet Delivery (1-3 Business Days): Free

• Prestige Courier (Next Business Day): £3.99

• International Shipping: Shipping rates and delivery times vary by destination and will be calculated at checkout.

 

Order Processing:

• All orders are processed within 1-2 business days.

• Orders placed on weekends or holidays will be processed on the next business day.

 

Tracking Your Order: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package until it arrives at your doorstep.

 

Shipping Delays: While we do our best to meet the estimated delivery times, delays may occasionally occur due to factors beyond our control (e.g., weather conditions, carrier delays). If your order is delayed, we will notify you promptly.

 

 

Return policy

 

At Samba Roots, we want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help.

 

Returns:

• Eligibility: You have 7 days from the date of purchase to return any unused, unopened, and undamaged item for a full refund or exchange.

• Process: To initiate a return, please contact our customer support team at contact@sambaroots.com. We will provide you with a return authorization and instructions on how to return the item.

• Refunds: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within 7-10 business days to your original method of payment.

 

Exchanges: If you received a damaged or defective product, please contact us within 7 days of receiving your order. We will arrange for a replacement to be sent to you at no additional cost.

 

Return Shipping:

• If the return is due to an error on our part (e.g., wrong or defective item), we will cover the cost of return shipping.

• For all other returns, the customer is responsible for return shipping costs.

 

Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns of products that have been opened or used.

 

Contact Us: If you have any questions about our shipping and return policies, please don’t hesitate to reach out to us at contact@sambaroots.com.

 

 

Hair Growth Oil FAQ's

 

What's inside the hair growth oil?

Fenugreek Seed, Rosemary, Safflower, Oat Straw, Chamomile, Calendula, Horsetail, Jasmine, Stinging Nettle Leaf, Stinging Nettle Root, Hibiscus, Yarrow, Comfrey Root, Comfrey Leaf, Babassu Oil, Apricot Kernel, Grapeseed Oil, Sesame Oil, Soybean Oil, Safflower Oil, Sunflower Oil, Macadamia Nut Oil.

 

 

How do I use the hair growth oil?

For Adults

• Daily Use: Apply a few drops to the desired area and gently massage into the skin until fully absorbed.

• Overnight Treatment: For deep hydration and nourishment, apply a generous amount to the skin before bed and leave it on overnight.
  
  

For Kids (Ages 10-18)

• First 30 Days: Apply once daily to ensure gentle skin conditioning.

• After 30 Days: Increase to twice daily for optimal results.
  
  

Note: Shake well before each use to ensure an even, effective application.

 

 

What are the benefits?

Our oil, inspired by traditional African botanicals, supports healthy hair growth, strengthens strands, and nourishes the scalp. With consistent use, you can expect fuller, shinier hair, suitable for all hair types, including curly, wavy, and straight textures.

 

 

Is it suitable for all hair types?

Yes, our hair growth oil is formulated to work effectively on all hair types, including straight, wavy, curly, and coily textures. We understand that each hair type has unique needs, so our formula is designed to nourish and support healthy growth regardless of texture or thickness. For optimal results, we recommend adjusting the amount of product used based on your hair type and density.

 

 

How soon will I see results?

The time it takes to see results from using a hair growth oil like the one you’re considering can vary based on individual factors such as hair type, scalp condition, and how consistently the product is used.

Generally, here’s what you might expect:

• Noticeable Hair Growth: Significant hair growth typically takes around 1-3 weeks of consistent use, as hair growth cycles vary and it takes time for new growth to become visible.

• Overall Hair Health: With regular application, you may notice stronger, healthier hair with less breakage and improved texture over time.
  
  

Factors Impacting Results:

• Consistency: Applying the oil regularly, as recommended, is crucial for seeing results.

• Diet and Lifestyle: A healthy diet, proper hydration, and stress management also play a role in hair growth.

• Individual Differences: Everyone’s hair growth rate is different, so results may vary.
  
  

In summary, you may start to see initial improvements in scalp health and hair moisture within a few weeks, but significant hair growth results usually take 1-2 months of consistent use. 

 

 

What are the shipping options?

• Royal Fleet Delivery (1-3 Business Days): Free

• Prestige Courier (Next Business Day): £3.99

• International Shipping: Shipping rates and delivery times vary by destination and will be calculated at checkout.
  
  

For more information, please read our shipping policy.

 

 

What's the return policy?

• Eligibility: You have 30 days from the date of purchase to return any unused, unopened, and undamaged item for a full refund or exchange.

• Process: To initiate a return, please contact our customer support team at [your email]. We will provide you with a return authorization and instructions on how to return the item.

• Exchanges: If you received a damaged or defective product, please contact us within 7 days of receiving your order. We will arrange for a replacement to be sent to you at no additional cost.
  
  

For more information, please read our return policy.